Airline Postlenger Compensation Rules when flights are cancelled, delayed
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Airline passengers are not guaranteed a guaranteed refund for certain flight disruptions.
Under the rules defined by the Ministry of Transport (dot), if the airline cancels the flight or makes a major change to the schedule, passengers are entitled to a refund if they choose not to travel under the new rules. However, if the traveler accepts a delayed or changed flight, or takes another flight offered by the airline, they are not eligible for a refund. It does not guarantee monetary compensation beyond a refund.
The rules are slightly different from the biden-era proposal, later pushed by the Trump Administration in September, that would have required airlines to provide more compensation for delays and cancellations caused by the flight. It would also establish the same refund rates for flights that arrive, from within the US
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Passengers look at flight information boards at tables at the West Gates Expansion Airport at Los Angeles International Airport in Los Angeles, California. (Patrick T. Fallon/AFP via Getty Images)
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When passengers receive a refund:
Passengers will receive a refund if their flight is cancelled, regardless of the reason, and they choose not to travel. Users who purchase fully refundable tickets are entitled to a refund if they do not use their ticket.
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A man checks his phone at Reagan National Airport in Arlington, Virginia. (Brendan smilowski/AFP/Getty Images)
They are also entitled to a refund if the flight is seriously delayed or has a major flight change and the voucher chooses not to travel or other forms of compensation, according to the travel website.
The flight departs from O’Hare International Airport in Chicago, Illinois. (Scott Olson/Getty Images)
In the case of late departures, passengers are entitled to a refund if they are at least three hours late for domestic journeys and at least six hours late for international journeys. For late arrivals, the customer is entitled to a refund if he is scheduled to arrive at the destination airport three hours or more on domestic Itineraries or more on international itineraries.
Passengers are entitled to a refund if their flight is rescheduled from a different point of origin or arrives at a different destination airport. The same applies if the new trip includes more connection points than originally planned, or if travelers are voluntarily scheduled in a lower class of service and choose not to travel.
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If passengers accept a reduction, they are not entitled to a full refund, but airlines must refund the difference between the original fare and the fate of the reduced fare, according to dot.
Passengers with disabilities are also eligible for refunds if their new travel includes different airports or if replacement flights do not have the accessibility features they need.
